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About 911

In Dyer County, there are (3) three separate public safety answering points.  Where you live within the county will determine who answers your 911 call.  If you live in the City of Dyersburg, then the Dyersburg Public Safety Communications Center will answer your call.  If you live in Newbern, then your 911 call is answered by the Newbern Police Department. If you live anywhere else in Dyer County, then your 911 call is answered by the Dyer County Sheriff's Office. 

Remember, 911 is the number to call for emergencies in Dyer County.  Check you local telephone book for the non-emergency numbers for police/fire/ems.

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What is 9-1-1?
Plain and simple----- 9-1-1 is a three-digit telephone number that you can call 24 hours a day for police, fire or emergency medical services.

9-1-1 saves valuable time in an emergency. According to nationwide statistics, it can take up to 2 1/2 minutes to find your telephone directory and another 30 seconds to locate the correct number. In an emergency, 3 minutes is a long time - time that can be saved by remembering to call 9-1-1!

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When to call 9-1-1
In an emergency (when you believe that the immediate response of the police, a fire truck or an ambulance is needed).

Some examples of when to call 9-1-1:

  • When you see fire or smoke
  • When you or someone with you is in danger.
  • When you see a crime is being committed or has just occurred.
  • When you believe that an ambulance is needed because someone is hurt or sick.
  • When someone is trying to get in your house.
  • When someone suspicious is prowling around your house or neighbors house.
  • When a child is approached by a stranger.

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When NOT to call 9-1-1

Some examples of when not to call 9-1-1:

  • To obtain weather reports.
  • To report utility problems (such as power outages, phone and water repairs
  • To ask for directions or road names.
  • For general information pertaining to police reports, jails.
  • Keys locked in vehicles, unless someone is locked inside.
  • To request a cab.
  • To request an ambulance for non-emergency routine transports.
  • To find out what time the parade begins.

9-1-1 is to be used for emergencies (when you believe that the immediate response of the police, a fire truck or an ambulance is needed).

For police information, call your local police. (Numbers are listed in the telephone directories of the town or city the police department is located in.)

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Anyone can call 9-1-1
Anyone can call 9-1-1, no matter how old you are. There have been children on Rescue 911 that have helped their parents and they were only 3 years old!

The sight-impaired can use the digits, 9-1-1 on the telephone.

The hearing and speech impaired can use a special phone called a TTY/TDD machine to access 9-1-1.

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How to call 9-1-1
To call 9-1-1 from a home phone or a simple business phone, pick up the phone and press the numbers, 9-1-1.

To call 9-1-1 from a Centrex or PBX business extension, obtain an outside line and then press the numbers, 9-1-1.

To call 9-1-1 from a pay phone, no money is needed, simply pick up the receiver and press the numbers 9-1-1.

To call 9-1-1 from a cellular phone or mobile phone, press the numbers 9-1-1 and press the "send" or "snd" button (this button is usually green). 

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Wireless 9-1-1 and How It Works
When you dial 911 from your cell phone in Dyer County, your call will be automatically routed to the public safety answering point, based on which tower receives the wireless signal.  Your call may be routed to Dyer County Sheriff's Office, Newbern Police Department, or the Dyersburg 911 Communications Center. Your call will be transferred to the appropriate 911center once the operator determines proper jurisdiction.

When you place a wireless 911 call, keep in mind that you are transmitting a "radio signal" that is received by a tower.  It is possible, especially with towers near county lines, that your 911 call could be routed to another county.

So when making a wireless 911 call, be prepared to give as much detail as possible regarding your location.

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What do I need to do when I use 9-1-1?
9-1-1 is only a telephone number. Quick response depends on the important information that you provide. The 9-1-1 Telecommunicator will ask you a series of questions. Remain calm and be prepared to provide the following information:

  • What kind of emergency you have or what kind of help you need.

  • Where is the emergency?

  • The telephone number you are calling from.

  • If you are reporting a medical emergency be prepared to provide the following additional information.

    • What is wrong with the patient?

    • Age of patient.

    • Is the patient conscious?

    • Is the patient breathing?

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9-1-1 is not for jokes ... it is for people who need help. Know your address and telephone number.

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Helpful Tips

Post your address, phone number and the closest intersection to your home by each telephone for anyone (baby-sitter, friend, visitor and family members) to be able to give the vital information needed for quick response.

Be sure your house number is visible from the street or clearly posted where your driveway joins the main road.

Be sure to explain to your children what is and is not an emergency! If they are ever in doubt tell them to call 9-1-1.

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